Payment Methods

Payment Methods


TOTELiO offers its customers a variety of means to pay for the purchase of products, and therefore, supports the following three (3) payment methods:

  • 1. Credit/Debit Card/Prepaid Card
  • 2. Bank Deposit
  • 3. Cash on Delivery

Details of our payment methods

We accept the following Credit/Debit Card types which can be used for purchases via the Internet:

  • Visa
  • Visa Electron
  • MasterCard

During the checkout, where you complete the order of the products you have added in your basket, you will be asked to select the method of payment. If you select payment with credit/debit/prepaid card, you will be re-directed to the system of JCC PAYMENTS, where you will be asked to complete the card number and type, cardholder’s name and surname, the expiration date, CVV2 (for Visa cards) or CVC2 (for MasterCard cards). If you have registered with Verified by Visa, you will be asked to enter your password and your personal message. In the case of MasterCard SecureCode, you will be asked to enter your SecureCode. 

TOTELiO does not collect or store in any way your card details. The card details are encrypted and protected with the use of the Secure Socket Layer protocol -128-bit, during their electronic transfer through the Internet. 

The customer’s card is used only for the purchase of products in the website of TOTELiO and is debited only with the amount of the specific transaction/ order, whereas its details are not stored. This means that each time you will be using your card for purchases at TOTELiO, through the system of JCC PAYMENTS, you will need to fill out the card details. 

TOTELiO offers the option of paying with prepaid cards (of Visa or MasterCard), which have a limit that is determined by their holder. Prepaid cards can be loaded with any amount that the customer wishes. Online shopping with TOTELiO, using this kind of cards, follows the same procedure of card details completion used for credit/ debit cards. 

The payment of your orders can be made through a bank deposit TOTELiO’s bank account. 

If you choose to pay your order by bank deposit, you will receive a confirmation e-mail of your order, mentioning TOTELiO’s  bank account to which you can make the deposit or transfer. 

You can deposit/transfer the amount of your order in one of the above accounts, by filling out on the deposit slip, the Name and Surname you provided during the online ordering process (Depositor) and as a deposit description «Payment of totelio for the order no. …».

If you hold an account in bank we cooperate with, you can transfer the amount of the order to TOTELiO’s bank account. If you transfer the amount via the Internet, by using e-banking services, fill in the description, the name and surname that you have declared during the online ordering process and your order number (e.g. GEORGE PAPADOPOULOS, ORDER NO. 723423 2345563) and print out the transfer confirmation. 

After depositing your money, please send us the transfer order confirmation/ bank deposit slip as soon as possible by email to [email protected]. Please note that the processing of your order begins upon receipt of your bank deposit slip by TOTELiO

Payment can also be made by cash at the time of delivery at the named place you have declared. Cash on Delivery is applicable only for deliveries within Cyprus and only for orders that do not exceed twohundred (200) euros. When receiving the ordered products, you will be asked to sign a delivery slip and give the authorized representative of the courier service, the amount in cash (cheques are not accepted). Please note that couriers do not give change, if the paid amount exceeds the required amount; therefore please make sure that you have the exact amount. 

TERMS OF USE

CREDIT/DEBIT/PREPAID CARDS 

The customer’s credit/debit/prepaid card is debited only for the specific transaction of paying for the purchase of products from the website of TOTELiO

TOTELiO does not collect or store in any way your card details. The card payment process is performed through the redirection to the system of JCC PAYMENTS. 

When you pay with a credit/debit card, your personal details are verified and TOTELiO has the right to request or demand additional information for confirming your purchase. If there is any suspicion of fraud or fraudulent use of the credit/debit card or any other fraudulent action on your behalf, TOTELiO has the right to cancel the transaction. TOTELiO has also the right to cancel any order, believed to have been made by using a fraudulent action, or false details. In the case that this action causes any form of damage, of a moral or financial nature, TOTELiO will proceed with any action necessary to reserve its legal rights. 

BANK DEPOSIT

The deposit/transfer of the order’s amount in TOTELiO‘s bank account must be made within seven (7) days from the day of submitting the order. After this time period, the order will be cancelled and TOTELiO will process the order. 

CASH ON DELIVERY

Only cash is accepted when paying on delivery. Cheques are not accepted. Cash on delivery payment method is only applicable for deliveries Cyprus and only for orders that do not exceed two hundred (200) euros.