Privacy Policy

The Company declares its commitment in ensuring that the personal data of its customers are protected and processed in a lawful manner. The Privacy Policy clarifies by which methods the personal data of the user of the Company’s website are collected and used, and the procedures put in place to protect such data. The collection and processing of the personal data of the user is carried out in accordance with the relevant National and European Community legislation and in particular in accordance with the European Regulation on General Data Protection (GDPR) No. 2016/679 and the decisions and acts of the competent Authorities.
The Company appreciates the importance of the safety of personal data of the user and has taken and put in place all the necessary measures taking into consideration the most recent and developed methods so that the personal data of its users are safely collected and stored to the maximum possible level of safety.
In the event of any breach of the safety of personal data of the user, the Company will take all necessary actions to notify the competent authorities and/or notify the user, whenever such notification to the user is in accordance the European Regulation on General Data Protection (GDPR), No. 2016/679.
Whenever the Company’s websiteis used, the Company receives and collects specific information. The information received and collectedby the Company dependsexclusively on the user’s actions while visiting the Company’s website. The content of the following paragraphs under numbers 3.1-3.12 inclusive, clarifies in an analytical manner the results of the user’s actions while visiting the Company’s website with regard to the information received and collected by the Company. 

 

Information received and collected automatically 

The Company receives and collects the following information: the domain name and name of the host, the IP address, the browser and operating system, date and time the user visits the Company’s website and the IP or electronic address used to connect with the Company’s website. This information is used for administrating the website, for analysis of trends and aggregating demographic information. The said information is inherent to the electronic nature of the Company.

 

Information collected via Cookies 

Cookies are small files that are stored on the user’s computer hard drive during a visit to the Company’s website, which enablesthe Company to recognize the user, whenever the user visitsthe Company’s website using the same computer and browser. Cookies are used by the Company for completing specific functions, such as the function of language selection and the function account login by the use of the user’s username and password. The user has the option to enablehis/her browser’s setting of warning before accepting cookies or to disable the setting of accepting cookies. However, in the latter case, the user will not be able to use certain functions, such as using his account in the Company’s website. 
Cookies and Google Analytics
These cookies collect information with regard to the way the user visits the Company’s website. For example, which pages the user visits often. These cookies collect concentrated anonymous information which cannot identify a visitor. The set information is exclusively used for improving the Company’s website. 

 

Information submitted voluntarily by the user 

The user does not need to submit personal data, in order to navigate the Company’s website, or use the Company’s browsing services, shopping basket and rating system.

The user is required to disclose his/her personal data in the following circumstances: (1) when creating an account, (2) when filling in an order form, (3) when subscribing to the Company’s Newsletter, (4) Submitting a review on products on sale by the Company/Rating of products. 

(1) Creating an account: The user has the possibility to create a password–protected account, in order to submit an electronic order, to store items in the Wish List, to submit a Customer’s Review regarding products provided by the Company. For creating an account the user has to give his consent, which is free, clear and specific, give also the following personal data: name and surname and an e–mail address. The user is also required to select a a username and password.In order to avoid any unauthorised use or access to his/her account, the user should not disclose to third parties his/her username and password, nor write such dataon paper or keep them in electronic format. In case of disclosure of the credentials to a third party, the user has the obligation to notify immediately the Company. In the event of disclosure of the credentials to a third party by the user or due to the user’s action or ommision, the Company has no responsibility. 

In the event that the user wishes to modify his/her personal datathis can be done by the user personally, by selecting the relevant option which is to be found in the account administration pages. If the user so requires, he/she may also delete his/her account. For this to happen, the user must forward an email to the Compan’yemail address at [email protected]. The Company will delete the user’s personal data within a reasonable time.

(2) Filling in an order form: If the user has created an account, the user must use the account to fill in the order form. The data of this account will be used for the completion of the order form and the userwill need to fill in some additional data, such as billing and delivery address, as well as details for the issue of an invoice (Tax Number, Tax Authority, Occupation, Company Name) wherever this is necessary, a contact phone number, alternative delivery address (optional) and payment method. For the supply of the above mentioned additional data and for the submission of the order, the free, clear and specific consent of the user for the use of such data is necessary.

(3) Subscription to the Newsletter: If the user wishes to subscribe to the Newsletter, the user will need to provide his/her e–mail address and select the “Subscribe” button. Alternatively, the user has the option of subscribing to the Newsletter during the creation of his/her account. If the user wishes to stop receiving the Company’s Newsletter, the user can unsubscribe by following the relevant link that is included in the email confirming his/her subscription to the Newsletter and in all future Newsletters sent to the user by the Company. 

(4) User’s Review on products supplied by the Company/Rating of products : In order to submit a review for any of the Company’s products, the user needs to hold an account with the Company. If a review contains defamatory content, insulting comments, personal data (e.g. phone numbers) or if it is considered by the Company as negative advertising etc., the Company reserves the right to reject such a review and delete it from the Company’s website. The users’ reviews on product supplied by the Company and ratings on such products are personal views and opinions of the users and do not necessarily reflect the opinion of the Company, which under no circumstances could be held responsible for any of these views. 
For the submission of rating on products, it is not necessary to hold an account with the Company. 

 

Payment by the user by Credit Card / Debit Card / Prepaid Card 

Online card processing: For payments with Visa and MasterCard cards, the Company cooperates with JCC, which processes the electronic transactions with cards. If the user selects to effect payment by a Credit/Debit/Prepaid Card, the user will be re-directed to the JCC’s webpage, where he/she will be asked to complete the following details: card number and type, cardholder’s name and surname (as it appears on the card), expiration date and CVV2 (for Visa cards) or CVC2 (for MasterCard cards). If the user has registered with Verified by Visa, the user will be asked to enter his/her password and his/herpersonal message. In the event that a MasterCard SecureCode is used, the user will be asked to enter his/herSecureCode. 
It is noted that the Company does not collect in any way the user’s card details. Electronic transactions with cards are carried out in the secure system of JCC, through re-direction to the secure server of JCC and through transfer of the card’s details using SSL 128-bit encryption. 

 

Time period during which personal data are kept by the Company 

The user’s personal data are kept by the Company for as long as the user has a contractual relationship with the Company. In the event that the contractual relationship is severed for whichever reason, the personal data of the user are kept by the Company for whichever time period is necessary to settle any of his/her contractual obligations towards the Company. In the event that the user’s personal data has been used to invoice an order, the Company keeps in its electronic records, its Accounting Software and Enterprise Resource Planning System, all accounting and taxation documents required by the tax authorities for as long as this is required by such authorities 

User’s rights with regard to the processing of his/her personal data 

Each user may exercise each and all of the following rights by himself/herself, by selecting the relevant option: 
• The right of access – in order to find out which of his personal data is being processed by the Company, for which reason they are being processed by the Company and who are the recipients of such data.
• The right of amendment – in order to correct any deficiencies or inaccuracies of the data.
• The right of deletion (the so called right of oblivion) – in order to delete his/her data from the Company’s archives. 
• The right of restriction of the data process – in order to express his/her doubts with respect to the accuracy of the data. 
• The right of portability – in order to receive the data in a structured and commonly used format.
• The right of revocation of his consent for the processing of personal data – resulting, on one hand, to the finalisation of the contract entered into by the user and the Company, and, on the other hand, to the non processing of the user’s order. As also mentioned earlier above, no order can be processed without the processing of the user’s personal data.

It is noted that the exercise of any of the user’s rights is subject only to the premise that his/her data processing is no longer necessary for the purpose of completing any already undertaken contractual obligation of the user towards the Company. In this event the Company notifies the user by email of the specific reasons due to which the data are kept. In any event, the Company processes the finalisation of the tasks necessary to complete its tasks within 30 days, if this is possible. 

Security of the safety of the user’s personal data 

The Company absolutely commits itself to the security of the safety of the user’s personal data. To this effect, the Company applies all updated and appropriate technical and administrative measures for the purposes of processing data, the effective response of which the Company checks at regular time intervals. 

Disclosure of personal data to Company Departments and to third parties 

The user’s personal data are disclosed internally to the designated departments of the Company for the processing, packaging, invoicing and completion of the user’s order.
The user’s personal data may be disclosed and be available to third parties, natural or legal persons (e.g. courier services), with which the Company maintains at times contracts for the correct and timely completion of the order. In this event, however, the third parties, the natural or legal persons, process theuser’s personal data exclusively for the purpose of providing service to the Company and for the completion of the user’s order and not for any other purpose of their own, foreign to the processing of the Company’s work. At all times and at every disclosure of personal data, the Company takes every measure to ensure that the personal data being disclosed are the minimum required, and that at the same time that the prerequisites for the lawful processing of the data by the third parties are in place. 

Couriers: The delivery ofordered products to the Company’s customers is carried out by courier companies with which the company cooperates. To this effect, the Companydisclosesspecific personal data of the user such as the name, surname, delivery address and contact telephone number to such courier companies, to enable the delivery of the products and completion of the customer’s order. 

Non–disclosure to third parties 

Τhe Company declares that it does not rent, sell or forward any personal data of the user to third parties, without the user’s prior free, clear and specific consent to this effect. In the case of the disclosure described under paragraph No. 3.8 above, the user’s consent for the disclosure of personal data is given at the time of submitting an order, and the disclosure of such data is a prerequisite for the purpose of the completion of the order. 

Hyperlinks 

Whenever the user opts or clicks on hyperlinks or banners in the Company’s website and as a result connects to third parties websites, the user is subject to the Privacy Policy Statement of those third parties. The Company is not responsible for the content of other websites and the actions of third parties, and urges the user to always read the Privacy Policy statement of all the websites that he/she visits. 

User’s Consent 

The use ofthe Company’s website by the user and the submission of personal data, presupposes the user’s free, clear and specific consent regarding the collection, storage and processing of his/her personal data, in accordance with the terms of the present Privacy Policy of the Company.The Privacy Policy is in agreementwith and is governed by the National Legislation and by the European Regulation on General Data Protection (GDPR), No. 2016/679. 

Modification / Update of the Privacy Policy 

The Company reserves the right to modify / update individual parts of this Privacy Policy, without obligation of prior notice to the user. The Company encourages the user to always read the Privacy Policy before using the Company’s website in order to be informed of its current release in the event of any modifications or updates.

 

The present Privacy Policy was last updated in May 2018.